HELP CENTER.

Welcome to SaveOnWatts Help Center — your hub for product help, troubleshooting, and expert advice.

PRODUCT HELP.

Ask an expert, user guides & troubleshooting information.

PRODUCT HELP

ORDER TRACKING.

Order status & tracking.

ORDER STATUS

RETURNS & REFUND.

Returns & refund policy.

RETURNS

PRESS RELEASES.

TERMS & CONDITIONS.

CONTACT SAVEONWATTS.

How to get in touch with a human customer service representative.

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CONTACT

TERMS & CONDITIONS

PRESS RELEASES

For press, interviews, or collabs — get in touch.

- How do I set up my Plug & Save solar kit?

- Where is my order?

- What is your returns policy?

Your Questions, Answered.

  • Can I install solar panels if I live in a flat or apartment?

    Yes! Balcony solar panels are designed for renters and flat-owners. They’re compact, lightweight, and don’t need roof access or structural changes.

  • How much power can balcony solar panels generate in the UK?

    Most balcony panels produce 200–800W. This can offset up to 30% of your daily energy use—great for powering lights, laptops, TV, dishwashers, washing machines, Wi-Fi routers, and charging small appliances.. Just don't put the kettle on too many times.

  • Do I need permission from my landlord or building management?

    No. Freestanding or railing-mounted panels or batteries do not need permission as they are designed to be portable, but just double check your lease or tenancy agreement.

  • Can I connect balcony solar panels & battery directly to my home socket?

    No. UK regulations require balcony solar panels and batteries to be professionally installed under Part P of the Building Regulations, which covers electrical safety in homes — so be cautious of anyone selling you a solar solution claiming you can self-install. That’s why we offer FREE installation, ensuring your system is fully compliant and safe to use.

  • What can a SaveOnWatts battery (e.g. 2.5kWh) power?

    Examples of What You Can Power

    Appliance                                Typical Power Use                        Approx Runtime on 2.5kWh

    LED Lights                               (10 bulbs @ 10W) 100W                25 hours

    Laptop                                      50W                                                50 hours                  

    Wi-Fi Router                            10W                                                 250 hours

    Fridge-Freezer                        150W                                               16 hours

    Washing Machine                  (one cycle) 0.5–1kWh                   2–3 loads

    TV (LCD 40”)                            100W                                               25 hours

    Kettle                                        2,000–3,000W                              30–45 minutes

    Microwave                               800–1,200W                                  2 hours of use

  • Will I save money on my energy bills?

    Yes, especially if you’re home during the day. You can reduce your electricity use by 20–35%, depending on your setup and usage.

  • Can I take the system with me if I move?

    Absolutely. These systems are portable and designed to move with you—ideal for renters or frequent movers.

  • Do balcony solar panels work in the UK climate?

    Yes! Even in cloudy or overcast conditions, panels still generate power—just at lower efficiency. South-facing balconies work best, but east/west-facing setups can still produce meaningful savings.